A guide to service desk concepts
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Boston, Massachusetts
Course Technology, Cengage Learning
c2010
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| Edition: | 3rd ed |
| Subjects: |
| Physical Description: | xix, 396 p. ill. 24 cm |
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| ISBN: | 0324785062 9780324785067 |