A guide to service desk concepts
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston, Massachusetts :
Course Technology, Cengage Learning ,
c2010
|
| Edition: | 3rd ed |
| Subjects: |
| Physical Description: | xix, 396 p. : ill. ; 24 cm. |
|---|---|
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0324785062 9780324785067 |