APA (7th ed.) Citation

Knapp, D. (2010). A guide to service desk concepts (3rd ed.). Course Technology, Cengage Learning.

Chicago Style (17th ed.) Citation

Knapp, Donna. A Guide to Service Desk Concepts. 3rd ed. Boston, Massachusetts: Course Technology, Cengage Learning, 2010.

MLA (9th ed.) Citation

Knapp, Donna. A Guide to Service Desk Concepts. 3rd ed. Course Technology, Cengage Learning, 2010.

Warning: These citations may not always be 100% accurate.