The four conversations : daily communication that gets results

Bibliographic Details
Main Authors: Ford, Jeffrey [ (Jeffrey D.)] (Author), Ford, Laurie (Author)
Format: Book
Language:English
Published: San Francisco : Berrett-Koehler , c2009
Subjects:
Table of Contents:
  • 1. Four conversations in a successful workplace
  • 2. Initiative conversations: create a future
  • 3. Understanding conversations: Include and engage
  • 4. Performance conversations: ask and promise
  • 5. Closure conversations: create endings
  • 6. Using the four conversations
  • 7. Support the conversational workplace