A guide to computer user support for help desk and support specialists
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Boston, MA
Course Technology
c2010
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| Edition: | 4th ed |
| Subjects: |
| Physical Description: | xxii, 674 p. ill. 24 cm. 2 CD-ROM's (4 3/4 in.) |
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| ISBN: | 0495806498 (pbk.) 9780495806493 (pbk.) |