A guide to computer user support for help desk and support specialists
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston, MA :
Course Technology ,
c2010
|
| Edition: | 4th ed |
| Subjects: |
| Physical Description: | xxii, 674 p. : ill. ; 24 cm. 2 CD-ROM's (4 3/4 in.) |
|---|---|
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0495806498 (pbk.) 9780495806493 (pbk.) |