APA (7th ed.) Citation

Beisse, F. (2010). A guide to computer user support for help desk and support specialists (4th ed.). Course Technology.

Chicago Style (17th ed.) Citation

Beisse, Fred. A Guide to Computer User Support for Help Desk and Support Specialists. 4th ed. Boston, MA: Course Technology, 2010.

MLA (9th ed.) Citation

Beisse, Fred. A Guide to Computer User Support for Help Desk and Support Specialists. 4th ed. Course Technology, 2010.