Mastering communication at work : how to lead, manage, and influence
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill ,
c2009
|
| Subjects: |
Table of Contents:
- 1. Match your listener's tendency
- 2. Manage your ethos
- Speak to motivate
- 3. Frame
- 4. Validate
- 5. Add color
- 6. Defensiveness
- 7. Meetings
- 8. Hiring
- 9. Delegation
- 10. Criticism
- 11. Presentations
- 12. Communication as a hard skill