http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
1. Match your listener's tendency -- 2. Manage your ethos -- Speak to motivate -- 3. Frame -- 4. Validate -- 5. Add color -- 6. Defensiveness -- 7. Meetings -- 8. Hiring -- 9. Delegation -- 10. Criticism -- 11. Presentations -- 12. Communication as a hard skill