Service management : operations, strategy, information technology
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill ,
c2011
|
| Edition: | 7th ed |
| Subjects: |
Table of Contents:
- 1. Understanding services
- 2. Designing the service enterprise
- 3. Managing service operations
- 4. Quantitative models service management