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00000cam a2200000 7i4500 |
| 001 |
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20170206093000.0 |
| 008 |
100715s2011 nyu eng |
| 020 |
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|a 0073403350
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| 020 |
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|a 9780073403359
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| 090 |
0 |
0 |
|a HD9980.5
|b .F549 2011
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| 100 |
1 |
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|a Fitzsimmons, James A. ,
|e author
|
| 245 |
0 |
0 |
|a Service management :
|b operations, strategy, information technology
|c James A. Fitzsimmons, Mona J. Fitzsimmons
|
| 250 |
|
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|a 7th ed
|
| 260 |
|
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|a New York :
|b McGraw-Hill ,
|c c2011
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| 300 |
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|a xvii, 541 p. :
|b ill. ;
|c 29 cm.
|
| 505 |
0 |
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|a 1. Understanding services -- 2. Designing the service enterprise -- 3. Managing service operations -- 4. Quantitative models service management
|
| 650 |
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0 |
|a Service industries
|x Management
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| 700 |
1 |
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|a Fitzsimmons, Mona J. ,
|e author
|
| 999 |
|
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|a 1000132966
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|