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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000067079 |
| 008 |
100715s2011 nyu eng |
| 020 |
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|a 0073403350
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| 020 |
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|a 9780073403359
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| 090 |
0 |
0 |
|a HD9980.5
|b .F549 2011
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| 100 |
1 |
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|a Fitzsimmons, James A.
|e author
|
| 245 |
0 |
0 |
|a Service management
|b operations, strategy, information technology
|c James A. Fitzsimmons, Mona J. Fitzsimmons
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| 250 |
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|a 7th ed
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| 260 |
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|a New York
|b McGraw-Hill
|c c2011
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| 300 |
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|a xvii, 541 p.
|b ill.
|c 29 cm
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| 650 |
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0 |
|a Service industries
|x Management
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| 700 |
1 |
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|a Fitzsimmons, Mona J.
|e author
|
| 999 |
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|a 1000132966
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|