Service management operations, strategy, information technology
| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
New York
McGraw-Hill
c2011
|
| Edition: | 7th ed |
| Subjects: |
| Physical Description: | xvii, 541 p. ill. 29 cm |
|---|---|
| ISBN: | 0073403350 9780073403359 |