The basics of performance measurement
The Basics of Performance Measurement helped pioneer the science of performance measurement. This little yellow book provides a five-step method that shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization.
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York :
CRC Press ,
c2009
|
| Edition: | 2nd ed |
| Subjects: | |
| Online Access: | Contributor biographical information |
Table of Contents:
- 1. Performance measurement
- 2. Types of performance measures
- 3. A family of measures
- 4. Performance measurement hierarchies
- 5. Units of measurement
- 6. Collection and distribution
- 7. Performance measure displays
- 8. Interpretation and action
- 9. Putting it all together