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100715s2009 nyu eng |
| 020 |
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|a 1439802491 (pbk.)
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| 020 |
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|a 9781439802496 (pbk.)
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| 090 |
0 |
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|a HF5549.5.P35
|b H37 2009
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| 100 |
1 |
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|a Harbour, Jerry L. ,
|e author
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| 245 |
1 |
4 |
|a The basics of performance measurement
|c Jerry L. Harbour
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| 250 |
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|a 2nd ed
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| 260 |
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|a New York :
|b CRC Press ,
|c c2009
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| 300 |
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|a vii, 93 p. :
|b ill. ;
|c 23 cm.
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| 500 |
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|a "A Productivity Press book."
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| 504 |
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|a Includes bibliographical references and index
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| 505 |
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|a 1. Performance measurement -- 2. Types of performance measures -- 3. A family of measures -- 4. Performance measurement hierarchies -- 5. Units of measurement -- 6. Collection and distribution -- 7. Performance measure displays -- 8. Interpretation and action -- 9. Putting it all together
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| 520 |
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|a The Basics of Performance Measurement helped pioneer the science of performance measurement. This little yellow book provides a five-step method that shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization.
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| 650 |
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|a Performance standards
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| 650 |
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|a Performance
|x Evaluation
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| 856 |
4 |
2 |
|3 Contributor biographical information
|u http://www.loc.gov/catdir/enhancements/fy1012/2009008454-b.html
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| 999 |
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|a 1000134276
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
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