Principles of supply chain management : a balanced approach - Wisner, Joel D.; Leong, G. Keong; Tan, Keah-Choon (Mason : South-Western Cengage Learning, 2009)
1. Introduction to supply chain management -- 2. Purchasing and supply management -- 3. Creating and managing supplier relationships -- 4. Strategic sourcing for successful supply chain management -- 5. Demand forecasting -- 6. Resource planning -- 7. Inventory management -- 8. Process management: lean production and six sigma quality issues in supply chain management -- 9. Domestic U.S. and international logistics -- 10. Customer relationship management -- 11. Global location decisions -- 12. Service response logistics -- 13. Supply chain process integration -- 14. Performance measurement along the supply chain
Includes bibliographical references (p. 517-522) and index
Keywords: Business logistics; Marketing channels -- Management; Physical distribution of goods -- Management