Quality service : how America's top companies are competing in the customer-service revolution ... and how you can too

QR Code

Quality service : how America's top companies are competing in the customer-service revolution ... and how you can too

Bibliographic Details
Main Author:	Denton, D. Keith (Author)
Format:	Book
Language:	English
Published:	Kuala Lumpur : S. Abdul Majeed & Co. , c1994
Subjects:	Consumer satisfaction > United States Customer services > United States Service industries > United States > Quality control

Similar Items

Principles of service marketing and management
by: Lovelock, Christopher H., et al.
Published: (1999)

Services marketing a strategic approach
by: Goncalves, Karen P.
Published: (1998)

Marketing your services : a step-by-step guide for small businesses and professionals
by: Putman, Anthony O. , 1945-
Published: (1990)

Keeping customers
by: Shapiro, Benson P., et al.
Published: (1993)

Customer retention through quality leadership : the Baxter approach
by: Auld, David D. , 1940-, et al.
Published: (1992)

Customer first : a strategy for quality service
by: Walker, Denis
Published: (1990)

The customer service traning tool kit : 60 activities for delivering super service to customers
by: Gee, Val, et al.
Published: (2000)

5 star service : how to deliver exceptional customer service
by: Heppell, M.
Published: (2010)

Total quality marketing the key to regaining market shares
by: Reddy, Allan C.
Published: (1994)

Assessing service quality : satisfying the expectations of library customers
by: Hernon, Peter, et al.
Published: (2010)

Introduction to health services
by: Torrens, Paul R. (Paul Roger) 1934-, et al.
Published: (2008)

Government services in major metropolitan areas : functions, costs, efficiency
by: De Torres, Juan , 1932-
Published: (1972)

Reference services planning in the 90s
by: Eckwright, Gail Z., et al.
Published: (1994)

Library users and reference services
by: Whitlatch, Jo Bell
Published: (1995)

Service selling : a guide to increasing sales and profits in consumer financial services
by: Stemper, Robert G.
Published: (1991)

The complete customer service letter book
by: Werz, Edward W., et al.
Published: (1993)

Social work and social welfare : an invitation
by: Berg-Weger, Marla , 1956-
Published: (2010)

Total quality essentials using quality tools and systems to improve and manage your business
by: Soin, Sarv Singh
Published: (1999)

The service imperative for libraries : essays in honor of Margaret E. Monroe
by: Schlachter, Gail A.
Published: (1982)

Techniques and guidelines for social work practice
by: Sheafor, Bradford W., et al.
Published: (2012)

Handbook of safety and health for the service industry
by: Reese, Charles D.
Published: (2009)

Social problems and the quality of life
by: Lauer, Robert H., et al.
Published: (2014)

Writing for design professionals : a guide to writing successful proposals, letters, brochures, portfolios, reports, presentations, and job applications for architects, engineers, and interior designers
by: Kliment, Stephen A.
Published: (2006)

Bank management and financial services
by: Rose, Peter S., et al.
Published: (2005)

Bank management and financial services
by: Rose, Peter S., et al.
Published: (2005)

Bank management & financial services
by: Rose, Peter S., et al.
Published: (2010)

Social work practice and the law
by: Slater, Lyn K., et al.
Published: (2012)

Financial services marketing proven techniques for advertising, direct mail and telemarketing
by: Beitman, Hartford
Published: (1990)

Financial services marketing : proven techniques for advertising, direct mail and telemarketing
by: Beitman, Hartford
Published: (1990)

The handbook of beef safety and quality
by: VanOverbeke, Deborah L.
Published: (2007)

Marketing for architects and designers
by: Linton, Harold, et al.
Published: (2005)

Social work in the 21st century : an introduction to social welfare, social issues, and the profession
by: Glicken, Morley D.
Published: (2007)

Introduction to social work and social welfare : empowering people
by: Zastrow, Charles H.
Published: (2010)

Social work in the 21st century : an introduction to social welfare, social issues, and the profession
by: Glicken, Morley D.
Published: (2011)

The complete book of dirty little secrets : money-saving strategies the credit bureaus won't tell you
by: Rich, Jason R.
Published: (2009)

From philanthropy to social welfare : an American cultural perspective
by: Klein, Philip
Published: (1971)

Manufacturing and business excellence : strategies, techniques and technology
by: Warnock, Ian , 1955-
Published: (1996)

Service quality : multidisciplinary and multinational perspectives
by: Brown, Stephen Walter , 1943-
Published: (1991)

Seminar selling : the ultimate resource guide for marketing financial services
by: Karasik, Paul , 1947-
Published: (1995)

Consumer behavior : concepts and strategies
by: Berkman, Harold W., et al.
Published: (1978)