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100105s1994 my eng |
| 020 |
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|a 9838992402
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| 090 |
0 |
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|a HD9981.5
|b .D46 1994
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| 100 |
1 |
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|a Denton, D. Keith ,
|e author
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| 245 |
1 |
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|a Quality service :
|b how America's top companies are competing in the customer-service revolution ... and how you can too
|c D. Keith Denton
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| 260 |
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|a Kuala Lumpur :
|b S. Abdul Majeed & Co. ,
|c c1994
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| 300 |
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|a x,155 p. :
|b ill. ;
|c 22 cm.
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| 500 |
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|a Includes index
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| 505 |
0 |
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|a 1. Service -- 2. Investing in customer satisfaction -- 3. Focus on the customer -- 4. Dependability -- 5. Responsiveness -- 6. Uniqueness -- 7. Assessing service -- 8. Standards -- 9. Training for services -- 10. Incentives and rewards -- 11. Decentralization -- 12. Principles of quality service
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| 650 |
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|a Consumer satisfaction
|z United States
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| 650 |
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0 |
|a Customer services
|z United States
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| 650 |
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0 |
|a Service industries
|z United States
|x Quality control
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| 999 |
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|a 1000130147
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
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