APA (7th ed.) Citation

Lovelock, C. H., Chew, P., & Wirtz, J. (2009). Essentials of services marketing. Prentice Hall.

Chicago Style (17th ed.) Citation

Lovelock, Christopher H., Patricia Chew, and Jochen Wirtz. Essentials of Services Marketing. Singapore: Prentice Hall, 2009.

MLA (9th ed.) Citation

Lovelock, Christopher H., et al. Essentials of Services Marketing. Prentice Hall, 2009.