Dealing with people you can't stand : how to bring out the best in people at their worst
Focuses on the ten most unwanted types of difficult people in work situations--including the whiner, the sniper, and the know-it-all--and provides strategies for dealing with each type
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill ,
c2002
|
| Subjects: | |
| Online Access: | Contributor biographical information Publisher description |
Table of Contents:
- 1. Getting to know the people you can't stand
- 2. Surviving through skillful communication
- 3. Bringing out the best in people at their worst
- 4. Communication in a digital age