Customer service skills for success
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston
McGraw-Hill
c2009
|
| Edition: | 4th ed |
| Subjects: | |
| Online Access: | Table of contents only Contributor biographical information Publisher description |
MARC
| LEADER | 00000cam a2200000 7i4500 | ||
|---|---|---|---|
| 001 | 0000062141 | ||
| 008 | 090427s2009 mau eng | ||
| 020 | |a 0073545449 | ||
| 020 | |a 9780073545448 | ||
| 090 | 0 | 0 | |a HF5415.5 |b .L83 2009 |
| 100 | 1 | |a Lucas, Robert W. |e author | |
| 245 | 1 | 0 | |a Customer service |b skills for success |c Robert W. Lucas |
| 250 | |a 4th ed | ||
| 260 | |a Boston |b McGraw-Hill |c c2009 | ||
| 300 | |a xx, 294 p. |b ill. (some col.) |c 26 cm | ||
| 650 | 0 | |a Customer services | |
| 856 | 4 | 1 | |3 Table of contents only |u http://www.loc.gov/catdir/enhancements/fy0806/2007045960-t.html |
| 856 | 4 | 2 | |3 Contributor biographical information |u http://www.loc.gov/catdir/enhancements/fy0809/2007045960-b.html |
| 856 | 4 | 2 | |3 Publisher description |u http://www.loc.gov/catdir/enhancements/fy0806/2007045960-d.html |
| 999 | |a 1000126043 |b Book |c OPEN SHELF (30 DAYS) |e Gong Badak Campus | ||