Customer service : skills for success

Bibliographic Details
Main Author: Lucas, Robert W. (Author)
Format: Book
Language:English
Published: Boston : McGraw-Hill , c2009
Edition:4th ed
Subjects:
Online Access:Table of contents only
Contributor biographical information
Publisher description
Description
Physical Description:xx, 294 p. : ill. (some col.) ; 26 cm.
Bibliography:Includes bibliographical references and index
ISBN:0073545449
9780073545448