Customer service skills for success

Bibliographic Details
Main Author: Lucas, Robert W. (Author)
Format: Book
Language:English
Published: Boston McGraw-Hill c2009
Edition:4th ed
Subjects:
Online Access:Table of contents only
Contributor biographical information
Publisher description
Description
Physical Description:xx, 294 p. ill. (some col.) 26 cm
ISBN:0073545449
9780073545448