APA (7th ed.) Citation

Lucas, R. W. (2009). Customer service: Skills for success (4th ed.). McGraw-Hill.

Chicago Style (17th ed.) Citation

Lucas, Robert W. Customer Service: Skills for Success. 4th ed. Boston: McGraw-Hill, 2009.

MLA (9th ed.) Citation

Lucas, Robert W. Customer Service: Skills for Success. 4th ed. McGraw-Hill, 2009.

Warning: These citations may not always be 100% accurate.