Conflict resolution in the office
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| Format: | Video |
| Published: |
Kuala Lumpur, Malaysia :
SafetyMax ,
2008
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| Subjects: |
Table of Contents:
- 1. Expectations
- 2. Treatment
- 3. Habits, feelings or beliefs
- 4. Types of conflict: i) misunderstanding, ii) Disagreements, iii) procedural conflicts, iv) different goals
- 5. Conflict resolution; i) compete, ii) yield, iii) avoid, iv) compromise, v) collaborate
- 6. Confrontations
- 7. Defusing confrontations
- 8. Physical response
- 9. Concequences of unresolved conflict