APA (7th ed.) Citation

Rowson, P. (2007). Are your customers being served?: How to boost profits by delivering exceptional customer service. Rowmark.

Chicago Style (17th ed.) Citation

Rowson, Pauline. Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service. Hayling Island: Rowmark, 2007.

MLA (9th ed.) Citation

Rowson, Pauline. Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service. Rowmark, 2007.