Why customers don't do what they're supposed to do...and what to do about it
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York
McGraw-Hill
c2007
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| Subjects: |
| Physical Description: | iv, 218 p. 23 cm |
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| ISBN: | 0071486224 9780071486224 |