Quality management : principles, systems and tools
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Shah Alam, Selangor :
University Publication Centre, University Teknologi MARA ,
2006
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| Subjects: |
Table of Contents:
- 1. Introduction to quality
- 2. Quality management gurus
- 3. Total quality management (TQM)
- 4. Quality tools and techniques
- 5. Managing total quality in organizations
- 6. Quality systems, audit and awards
- 7. Quality design
- 8. Quality of conformance
- 9. Quality of performance