|
|
|
|
| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000057565 |
| 008 |
090129s1995 ii eng |
| 020 |
|
|
|a 9788120329355
|
| 090 |
0 |
0 |
|a HD9980.5
|b .U53 1995
|
| 245 |
0 |
0 |
|a Understanding services management
|b integrating marketing, organisational behaviour, operations and human resource management
|c edited by William J. Glynn and James G. Barnes
|
| 260 |
|
|
|a New Delhi, India
|b Prentice-hall of india
|c c1995
|
| 300 |
|
|
|a xxvi, 485 p.
|b ill.
|c 24 cm
|
| 650 |
|
0 |
|a Customer services
|x Management
|
| 650 |
|
0 |
|a Customer services
|x Marketing
|
| 650 |
|
0 |
|a Service industries
|x Management
|
| 650 |
|
0 |
|a Service industries
|x Marketing
|
| 700 |
1 |
|
|a Barnes, James G.
|d 1940-
|e author
|
| 700 |
1 |
|
|a Glynn, William J.
|e author
|
| 999 |
|
|
|a 1000117236
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|