APA (7th ed.) Citation

Barnes, J. G., & Glynn, W. J. (1995). Understanding services management: Integrating marketing, organisational behaviour, operations and human resource management. Prentice-hall of india.

Chicago Style (17th ed.) Citation

Barnes, James G., and William J. Glynn. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations and Human Resource Management. New Delhi, India: Prentice-hall of india, 1995.

MLA (9th ed.) Citation

Barnes, James G., and William J. Glynn. Understanding Services Management: Integrating Marketing, Organisational Behaviour, Operations and Human Resource Management. Prentice-hall of india, 1995.