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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000057384 |
| 008 |
080522s2008 ohu eng |
| 020 |
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|a 0324322380 (Student ed.)
|
| 020 |
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|a 9780324322385 (Student ed.)
|
| 090 |
0 |
0 |
|a HF5415.55
|b .B36 2008
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| 100 |
1 |
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|a Baran, Roger Joseph
|d 1945-
|e author
|
| 245 |
1 |
0 |
|a Principles of customer relationship management
|c Roger J. Baran, Robert J. Galka, Daniel P. Strunk
|
| 260 |
|
|
|a Mason, Ohio
|b Thomson/South-Western
|c c2008
|
| 300 |
|
|
|a xvi, 511 p.
|b ill.
|c 26 cm
|
| 650 |
|
0 |
|a Customer relations
|x Management
|x Textbooks
|
| 650 |
|
0 |
|a Relationship marketing
|x Textbooks
|
| 700 |
1 |
|
|a Galka, Roger J.
|e author
|
| 700 |
1 |
|
|a Strunk, Daniel P.
|e author
|
| 999 |
|
|
|a 1000117201
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|