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00000cam a2200000 7i4500 |
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20090129093000.0 |
| 008 |
090101s2008 mau eng |
| 020 |
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|a 0618641807 (pbk.)
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| 020 |
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|a 9780618641802 (pbk.)
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| 090 |
0 |
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|a HD9980.5
|b .F544 2008
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| 100 |
1 |
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|a Fisk, Raymond P. ,
|e author
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| 245 |
1 |
0 |
|a Interactive services marketing
|c Raymond P. Fisk, Stephen J. Grove, Joby John
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| 250 |
|
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|a 3rd ed
|
| 260 |
|
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|a Boston :
|b Houghton Mifflin ,
|c c2008
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| 300 |
|
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|a xxiv, 276 p. :
|b ill. ;
|c 26 cm.
|
| 504 |
|
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|a Includes bibliographical references and indexes
|
| 650 |
|
0 |
|a Service industries
|x Management
|
| 650 |
|
0 |
|a Service industries
|x Marketing
|
| 700 |
1 |
|
|a Grove, Stephen J. [
|q (Stephen John)] ,
|d 1950- ,
|e author
|
| 700 |
1 |
|
|a John, Joby ,
|d 1957- ,
|e author
|
| 856 |
4 |
1 |
|3 Table of contents only
|u http://www.loc.gov/catdir/toc/fy0803/2007926147.html
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| 999 |
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|a 1000117290
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|