Scorecard best practices : design, implementation and evaluation

Bibliographic Details
Main Authors: Lawson, Raef A. , 1954- (Author), Desroches, Denis , 1954- (Author), Hatch, Toby , 1959- (Author)
Format: Book
Published: Hoboken, New Jersey : John Wiley & Sons , c2008
Subjects:
Online Access:Table of contents only
Table of Contents:
  • 1. Introduction
  • 2. Scorecard systems overview
  • 3. Establishing motivation
  • 4. Enabling a supportive organizational environment
  • 5. Design of a scorecard system I: The organizing framework
  • 6. Design of a scorecard systems II: other issues
  • 7. Implementation strategies
  • 8. Implementation issues
  • 9. Scorecard automation
  • 10. Best practice considerations checklist