http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
1. Introduction -- 2. Scorecard systems overview -- 3. Establishing motivation -- 4. Enabling a supportive organizational environment -- 5. Design of a scorecard system I: The organizing framework -- 6. Design of a scorecard systems II: other issues -- 7. Implementation strategies -- 8. Implementation issues -- 9. Scorecard automation -- 10. Best practice considerations checklist
Raef Lawson, Toby Hatch and Denis Desroches
Includes bibliographical references and index