Managing conflict : straight talk from the world's top business leaders
| Format: | Book |
|---|---|
| Language: | English |
| Published: |
Boston, MA :
Harvard Business School Press ; 50 Lessons ,
c2007
|
| Series: | The lessons learned series
Lessons learned series (Boston, Mass.) |
| Subjects: |
Table of Contents:
- 1. Putting business interests above personalities
- 2. Incentivizing conflict
- 3. Keeping peace between people
- 4. Cohesive management resolves disputes
- 5. Dealing with negative behavior in the workplace
- 6. The "No Asshole" rule
- 7. Dealing with high-maintenance individuals
- 8. Dealing with bullying
- 9. The art of self-control
- 10. Stick to the facts and stand your ground
- 11. Communicating through conflict
- 12. Tough conversations
- 13. If you're in a fight, make sure you win
- 14. Always avoid conflict if possible