Strengthening public service delivery : forging ahead together

Bibliographic Details
Main Authors: Jamaluddin Hj. Ahmad Damanhuri , Tan Sri (Author), Malik Shah Hj. Mohd. Yusoff (Author)
Format: Book
Published: Kuala lumpur : Institut Tadbiran Awam Negara , 2005
Subjects:
Table of Contents:
  • 1. Strengthening public services delivery: forging ahead together
  • 2. Unleashing the power of service delivery challenges and opportunity
  • 3. Issues on values and ethics
  • 4. Creating excellence in service delivery
  • 5. Conventional problems and creative solutions
  • 6. Managing for results: the role of the state, local government and private sector
  • 7. Managing technology for service delivery
  • 8. Managing relationships: building bridges, creating trust and moving together
  • 9. Looking ahead and moving forward in strategy