Strengthening public service delivery : forging ahead together
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| Format: | Book |
| Published: |
Kuala lumpur :
Institut Tadbiran Awam Negara ,
2005
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| Subjects: |
Table of Contents:
- 1. Strengthening public services delivery: forging ahead together
- 2. Unleashing the power of service delivery challenges and opportunity
- 3. Issues on values and ethics
- 4. Creating excellence in service delivery
- 5. Conventional problems and creative solutions
- 6. Managing for results: the role of the state, local government and private sector
- 7. Managing technology for service delivery
- 8. Managing relationships: building bridges, creating trust and moving together
- 9. Looking ahead and moving forward in strategy