http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
1. Strengthening public services delivery: forging ahead together -- 2. Unleashing the power of service delivery challenges and opportunity -- 3. Issues on values and ethics -- 4. Creating excellence in service delivery -- 5. Conventional problems and creative solutions -- 6. Managing for results: the role of the state, local government and private sector -- 7. Managing technology for service delivery -- 8. Managing relationships: building bridges, creating trust and moving together -- 9. Looking ahead and moving forward in strategy
editors Jamaluddin Hj. Ahmad Dmanhuri, Tan Sri. Malek Shah Hj.Mohd. Yusoff