Table of Contents:
  • 1. Introduction
  • 2. The incidence of cross-border consumer litigation
  • 3. Cross-border consumer litigation: jurisdiction rules
  • 4. Consumer e-commerce: jurisdiction rules
  • 5. Improving civil justice : European developments
  • 6. Recognition and enforcement of judgments
  • 7. Dispute-resolution agreements
  • 8. Litigation in the public interest
  • 9. Alternative dispute resolution introduction
  • 10. The promotion of alternative dispute resolution in Europe
  • 11. Alternative dispute resolution and online dispute resolution
  • 12. Consumers' substantive rights and choice of law
  • 13. Conclusions