Customer relationship management : concepts and tools
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Oxford ; Burlington, MA :
Butterworth-Heinemann ,
2004
|
| Subjects: |
| Physical Description: | xviii, 359 p. : ill. ; 25 cm. |
|---|---|
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 075065502X 9780750655026 |