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080117s2006 enk eng |
| 020 |
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|a 0750664371 (pbk.)
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| 020 |
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|a 9780750664370 (pbk.)
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| 050 |
0 |
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|a HF5415.5
|b P39 2006
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| 090 |
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|a HF5415.5
|b P39 2006
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| 100 |
1 |
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|a Payne, Adrian
|e author
|
| 245 |
1 |
0 |
|a Handbook of CRM
|b achieving excellence in customer management
|c Adrian Payne
|
| 246 |
1 |
0 |
|a CRM : achieving excellence in customer management
|
| 260 |
|
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|a Oxford
|a Burlington, MA
|b Elsevier Butterworth-Heinemann
|c c2006
|
| 300 |
|
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|a xx, 438 p.
|b ill.
|c 24 cm
|
| 650 |
|
0 |
|a Customer relations
|
| 650 |
|
0 |
|a Relationship marketing
|x Management
|
| 999 |
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|a 1000117081
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|