Cases in foodservice and clinical nutrition management

Bibliographic Details
Main Authors: Allen-Chabot, Amy (Author), Jarvis, Ken (Author), O'Halloran, Robert M. (Author)
Format: Book
Language:English
Published: Upper Saddle River, NJ : Pearson/Prentice Hall , 2006
Subjects:
Table of Contents:
  • The heart of the matter: the menu
  • Initiating successful change in the healthcare work environment
  • Patient with special needs
  • Menu extensions in a hospital grill and snack bar
  • Hospital food service menu for emergency conditions
  • Strategies for dealing with food shortages
  • Metro North Collaborative: a school food service purchasing solution
  • Purchasing with par levels
  • Provision of noncharge formula preparation and oral feeding supplies
  • Dealing with your boss?s unrealistic expectations
  • Managing food service production and forecasting: fried chicken Friday at Glen Maple Hospital
  • Forecasting surprise
  • Evaluation of patient satisfaction using two different tray systems
  • Patient complaint: whose hair is this?
  • Customer abuse of the "cost per serving container" system
  • Using the performance improvement process to address late tray problems
  • Implementing room service in the hospital
  • The ceiling is falling!
  • The cafeteria server with a nose ring
  • Long-term care mock survey: kitchen sanitation inspection
  • Theft opportunity: who did it?
  • Food service plan during a strike
  • Changing from contract to self-operated and back again
  • Balancing work and family: when childcare collides with work expectations
  • Too sick, too soon!
  • Issues with productivity and salary complaints
  • Clinical management: seeing the "big picture"
  • Dealing with management?s request to reduce staffing
  • Marketing outpatient nutrition counseling
  • Inappropriate employee self-termination
  • Budget planning to improve the bottom line
  • Meals per labor hour: interpreting the data
  • Productivity measures exercise