|
|
|
|
| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000053050 |
| 005 |
20170206093000.0 |
| 008 |
080414s2006 maua b 001 0 eng |
| 020 |
|
|
|a 0071244409
|
| 020 |
|
|
|a 9780071244404
|
| 090 |
0 |
0 |
|a HD9980.5
|b .F549 2006
|
| 100 |
1 |
|
|a Fitzsimmons, James A. ,
|e author
|
| 245 |
1 |
0 |
|a Service management :
|b operations, strategy, and information technology
|c James A. Fitzsimmons, Mona J. Fitzsimmons
|
| 250 |
|
|
|a 5th ed
|
| 260 |
|
|
|a Boston :
|b McGraw-Hill/Irwin ,
|c 2006
|
| 300 |
|
|
|a 605 p. :
|b ill. ;
|c 26cm.
|e 1cd-rom(4 3/4 in)
|
| 504 |
|
|
|a Includes bibliographical references and indexes
|
| 505 |
0 |
|
|a Part 1. Understanding services--2. Designing the service enterprise--3. Managing service operations
|
| 650 |
|
0 |
|a Service industries
|x Management
|
| 700 |
1 |
|
|a Fitzsimmons, Mona J. ,
|e author
|
| 999 |
|
|
|a 1000112889
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|
| 999 |
|
|
|a 1000112890
|b CD-ROM
|c Close Access
|e Gong Badak Campus
|