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00000cam a2200000 7i4500 |
| 001 |
0000053050 |
| 008 |
080414s2006 maua b 001 0 eng |
| 020 |
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|a 0071244409
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| 020 |
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|a 9780071244404
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| 090 |
0 |
0 |
|a HD9980.5
|b .F549 2006
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| 100 |
1 |
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|a Fitzsimmons, James A.
|e author
|
| 245 |
1 |
0 |
|a Service management
|b operations, strategy, and information technology
|c James A. Fitzsimmons, Mona J. Fitzsimmons
|
| 250 |
|
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|a 5th ed
|
| 260 |
|
|
|a Boston
|b McGraw-Hill/Irwin
|c 2006
|
| 300 |
|
|
|a 605 p.
|b ill.
|c 26cm
|e 1cd-rom(4 3/4 in)
|
| 650 |
|
0 |
|a Service industries
|x Management
|
| 700 |
1 |
|
|a Fitzsimmons, Mona J.
|e author
|
| 999 |
|
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|a 1000112889
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|
| 999 |
|
|
|a 1000112890
|b CD-ROM
|c Close Access
|e Gong Badak Campus
|