Service management operations, strategy, and information technology
| Main Authors: | , |
|---|---|
| Format: | Book |
| Published: |
Boston
McGraw-Hill/Irwin
2006
|
| Edition: | 5th ed |
| Subjects: |
| Physical Description: | 605 p. ill. 26cm 1cd-rom(4 3/4 in) |
|---|---|
| ISBN: | 0071244409 9780071244404 |