Service management : operations, strategy, and information technology
| Main Authors: | , |
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| Format: | Book |
| Published: |
Boston :
McGraw-Hill/Irwin ,
2006
|
| Edition: | 5th ed |
| Subjects: |
| Physical Description: | 605 p. : ill. ; 26cm. 1cd-rom(4 3/4 in) |
|---|---|
| Bibliography: | Includes bibliographical references and indexes |
| ISBN: | 0071244409 9780071244404 |