How libraries and librarians help : a guide to identifying user-centered outcomes - Durrance, Joan C.; Fisher, Karen E. , 1966-; Hinton, Marian Bouch (Chicago : American Library Association, 2005)
Includes bibliographical references and index
Keywords: Libraries and community -- United States; Libraries -- Evaluation; Libraries -- United States -- Evaluation; Public libraries -- United States -- Evaluation -- Case studies; Public services (Libraries) -- Evaluation; Public services (Libraries) -- United States -- Evaluation