Measurement matters : how effective assessment drives business and safety performance
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Milwaukee, WI :
ASQ Quality Press ,
c2004
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| Subjects: |
Table of Contents:
- 1. The fundamental principles of Dr. Demming's approach
- 2. Dr. Demming's system of profound knowledge
- 3. Some principles of measurement
- 4. Incident-based measures
- 5. Incident investigation
- 6. Systematic observation of behavior
- 7. Audits
- 8. The safety survey
- 9. Taking action based on the survey
- 10. Leadership