The quality improvement handbook
| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Milwaukee, Wis. :
ASQ Quality Press ,
c2006
|
| Edition: | 2nd ed |
| Subjects: | |
| Online Access: | Table of contents only |
Table of Contents:
- 1-Quality basics: 1. Terms, concepts, and principles
- 2. Benefits of quality
- 2-Teams: 3. Understanding teams
- 4. Roles and responsibilities
- 5. Team formation and group dynamics
- 3-Continuous improvement: 6. Incremental and breakthrough improvement
- 7. Improvement cycles
- 8. Problem-solving process
- 9. Improvement tools
- 10. Customer-supplier relationships