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00000cam a2200000 7i4500 |
| 001 |
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| 008 |
050814s2004 |
| 020 |
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|a 0566085380
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| 090 |
0 |
0 |
|a HF5415.5
|b .C6636 2004
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| 100 |
0 |
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|a Cook, Sarah
|d 1955-
|e author
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| 245 |
1 |
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|a Measuring customer service effectiveness
|c Sarah Cook
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| 260 |
2 |
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|a Aldershot, Hants, England
|b Gower
|c c2004
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| 300 |
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|a viii, 160 p.
|b ill.
|c 24 cm
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| 650 |
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0 |
|a Customer services
|x Evaluation
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| 650 |
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0 |
|a Customer services
|x Management
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| 650 |
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0 |
|a Customer services
|x Quality control
|
| 999 |
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|a 1000102240
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|