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00000cam a2200000 7i4500 |
| 001 |
0000049010 |
| 005 |
20170116093000.0 |
| 008 |
050814s2004 |
| 020 |
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|a 0566085380
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| 090 |
0 |
0 |
|a HF5415.5
|b .C6636 2004
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| 100 |
0 |
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|a Cook, Sarah ,
|d 1955- ,
|e author
|
| 245 |
1 |
0 |
|a Measuring customer service effectiveness
|c Sarah Cook
|
| 260 |
2 |
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|a Aldershot, Hants, England :
|b Gower ,
|c c2004
|
| 300 |
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|a viii, 160 p. :
|b ill. ;
|c 24 cm.
|
| 504 |
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|a Includes index
|
| 650 |
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0 |
|a Customer services
|x Evaluation
|
| 650 |
|
0 |
|a Customer services
|x Management
|
| 650 |
|
0 |
|a Customer services
|x Quality control
|
| 999 |
|
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|a 1000102240
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|