Measuring customer service effectiveness
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Aldershot, Hants, England :
Gower ,
c2004
|
| Subjects: |
| Physical Description: | viii, 160 p. : ill. ; 24 cm. |
|---|---|
| Bibliography: | Includes index |
| ISBN: | 0566085380 |