Education and research for marketing and quality management in libraries satellite meeting/colloque satellite : Quebec, August 14-16 Aout 2001 - IFLA Satellite Meeting (2001 : Quebec); Savard, Rejean 1950-; International Federation of Library Associations and Institutions (Munchen K. G. Saur, 2002)
Keywords: Libraries -- Marketing -- Congresses; Libraries -- Quality control -- Congresses; Libraries -- Standards -- Congresses; Marketing -- Congresses