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00000cam a2200000 7i4500 |
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20190418093000.0 |
| 008 |
040913s2003 |
| 020 |
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|a 027367353X
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| 090 |
0 |
0 |
|a HD9980.5
|b .S4 2003
|
| 245 |
0 |
0 |
|a Services management :
|b an integrated approach
|c edited by Bart Van Looy, Paul Gemmel, Roland Van Dierdonck
|
| 250 |
|
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|a 2nd ed
|
| 260 |
2 |
|
|a Harlow, England :
|b Financial Times/Prentice Hall ,
|c c2003
|
| 300 |
|
|
|a xxvi, 529 p. :
|b ill. ;
|c 25 cm.
|
| 504 |
|
|
|a Includes bibliographical references and index
|
| 650 |
|
0 |
|a Service industries
|x Management
|
| 700 |
1 |
|
|a Dierdonck, R. van [
|q (Roland)] ,
|e author
|
| 700 |
1 |
|
|a Gemmel, Paul ,
|e author
|
| 700 |
1 |
|
|a Looy, Bart van ,
|e author
|
| 999 |
|
|
|a 1000099810
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|