Services management : an integrated approach
| Main Authors: | , , |
|---|---|
| Format: | Book |
| Published: |
Harlow, England :
Financial Times/Prentice Hall ,
c2003
|
| Edition: | 2nd ed |
| Subjects: |
| Physical Description: | xxvi, 529 p. : ill. ; 25 cm. |
|---|---|
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 027367353X |