APA (7th ed.) Citation

Dierdonck, R. v., Gemmel, P., & Looy, B. v. (2003). Services management: An integrated approach (2nd ed.). Financial Times/Prentice Hall.

Chicago Style (17th ed.) Citation

Dierdonck, R. van, Paul Gemmel, and Bart van Looy. Services Management: An Integrated Approach. 2nd ed. Harlow, England: Financial Times/Prentice Hall, 2003.

MLA (9th ed.) Citation

Dierdonck, R. van, et al. Services Management: An Integrated Approach. 2nd ed. Financial Times/Prentice Hall, 2003.