APA (7th ed.) Citation

Jay, R. (2003). How to handle tough situations at work: A manager's guide to over 100 testing situations. Prentice Hall.

Chicago Style (17th ed.) Citation

Jay, Ros. How to Handle Tough Situations at Work: A Manager's Guide to over 100 Testing Situations. London: Prentice Hall, 2003.

MLA (9th ed.) Citation

Jay, Ros. How to Handle Tough Situations at Work: A Manager's Guide to over 100 Testing Situations. Prentice Hall, 2003.

Warning: These citations may not always be 100% accurate.