Service quality in commercial banking industry : a perspective from bank managers

Bibliographic Details
Main Author:	Sumarni Matnin (Author)
Corporate Author:	University of East London . Business Studies
Format:	Thesis Book
Language:	English
Subjects:	University of East London > Business Studies > Project report Dissertations, Academic Financial services industry

Description
Physical Description:	88 leaves ; 30 cm.
Bibliography:	Includes bibliographical references (l. 86-88)

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